Terms & Conditions - Course Bookings

Bookings made with Emergency & Medical Training Group are subject to the following terms and conditions as set out below:


Bookings may be made by e-mail, letter or telephone. By booking a course with Emergency & Medical Training Group it is assumed that you accept these Terms and Conditions, which are binding.


Should be made at least 2 weeks in advance of the course.  Bookings are not confirmed until payment has been received.


Emergency & Medical Training Group reserves the right to cancel the dates or alter services, but will endeavour to give as much notice as possible. In the event of a cancellation Emergency & Medical Training Group will try and transfer the booking to the next mutually convenient date unless the client states otherwise. If the booking is cancelled by the client the following fees will be payable:

Notice                                      Refund

More than 14 days                 100%

7 - 14 days                               50%

Less than 7 days                     No refund     

You may transfer to another of our courses or an alternative date at any point up to 2 weeks prior to the course date. Between 1 and 2 weeks in advance you will be charged an administrative fee of £30, for changes with less than a week’s notice, we will charge the admin fee and may need to charge the full amount if we are unable to fill your place. For less than 72 hours’ notice you will be liable for the full amount. All course transfers must be undertaken within 3 months of the original course date.

Please note that all course transfers must be made in writing by post or email. The date we receive the notification will be the date allocated as the notice date and any subsequent fees charged will be based upon that date. In the rare instance where we accept a notification by phone, confirmation must be received in writing on the same day stating the time you informed us. Texting us is not acceptable.

If you do not attend a course, and have not previously informed us, the full course fee remains payable.

If you arrive late for a course, or are absent from any session, we reserve the right to refuse to accept you for training if we feel you will gain insufficient knowledge or skill in the time remaining.  In all such cases, the full course fee remains payable.  (To conform with Health & Safety Executive requirements for Statutory Certificates, attendance at all sessions is mandatory.)

Health and Safety:

In the case of physical skills courses (i.e. emergency first aid and automated external defibrillation, First Response Emergency Care), it is the employer’s responsibility to ensure that candidates are free from any condition which would affect their capability, and that they have the aptitude to cope with an intensive course of study.  (We do welcome candidates with disabilities for training, but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace.)

If the course is to be held in your own premises please ensure that there is sufficient space for the lesson to be conducted, bearing in mind practical demonstration and participation is required.  If you are unsure please contact us for advice.


All training and advice given by ‘Emergency & Medical Training Group’ is done by following guidelines provided by the appropriate councils. Information given by ‘Emergency & Medical Training Group’ is to the best of our knowledge, up to date and evidence based, ‘Emergency & Medical Training Group’ cannot accept any responsibility for misinterpretation of the advice given. 


‘Emergency & Medical Training Group’ always advises if parents or carers are at all concerned about the health of their child they should seek medical advice.  The information provided, either on this website or any documentation provided during the course is for general information only and should not be treated as a substitute for medical advice given by a doctor or any other health professional.  ‘Emergency & Medical Training Group’ is not responsible or liable for any diagnosis made or actions taken by a user based on this information.

Course Materials and Copyright:

The cost of the session includes all materials supplied during the session.  ‘Emergency & Medical Training Group’ is the copyright owner of all course materials with the exception of materials clearly published by third parties.  ‘Emergency & Medical Training Group’ copyright materials may only be used by the person attending the course for their personal use.

Photography and Videography:

We occasionally like to photograph and video the courses for marketing purposes. We will always make it clear this is our intention and ask your permission and willing consent before doing this. However, we ask that if you would prefer not to be photographed or videoed please could you let us know at the beginning of the course. There is no obligation whatsoever to be filmed or photographed if you prefer not to do so.

Additional Information: 

Please be advised that you need to wear suitable clothing (not skirts or dresses) for the course. It would also be appreciated if ladies don’t wear lipstick as this stains the manikins.



Certificates are provided for successful completion of both the theory and practical training/assessment elements of the course as appropriate. Certificates will only be supplied once all elements have been completed to the satisfaction of requirements of the course, as set by the course specification.

Emergency & Medical Training Group Ltd reserves the right to change course fees or the terms and conditions above at any time and without notice.

  • Black Twitter Icon

©2017-2020 Emergency & Medical Training Group

Academy of Professional Development

Unit B, Knaves Beech Way, Loudwater, HP10 9QY